I don’t teach customer service training, as I once did. But I still have a high appreciation of service well delivered – and a distaste for service that misses the mark. This week, my family and I were returning from … Continue reading
Maybe you haven’t heard of Ken Dychtwald, Ph.D – I hadn’t either, but you need to know what he’s talking about. After 35 years studying that 78M person bulge in our demographic curve, known as Baby Boomers, he knows a … Continue reading
You’ve been there: the vacation you’ve been looking forward to all year is three days away and now you’ve run out of time. Everything you’ve procrastinated about at work is now due, the kids need a bunch a gear for … Continue reading
I posted recently about my preparation for the Yukon River Quest (http://www.yukonriverquest.com), which starts June 29th in Whitehorse. This is an epic 740km race following the 1897 Klondike gold rush route ending some two and a half days later (did … Continue reading
There are strange things done in the midnight sun… In two weeks I will be pushing off from shore on the Yukon River for the longest endurance event of my life (OK, that sounded dramatic, but it is long!). Last … Continue reading
Have trouble getting your eight hours a night? It seems that far too many of us are sleep deprived and operating on half-charged batteries. For years I prided myself on how I could scrim on the zzzzz’s and get more … Continue reading
I recently returned from a 6,000 km road trip with teenagers from our bucolic hometown of Kelowna to hold-on-to-your-wallet Los Angeles. Yes, the distance was great; surprisingly so were the lessons learnt. The plan for spring break was for myself and … Continue reading
Every year I take each of my two daughters on separate adventures and each year I get a little wiser. I just returned from a magical kayaking trip in the Gulf Islands off the South end of Vancouver Island with … Continue reading
I just arrived in Vancouver at the end of a long one. Busy day in the office, rush home, family stuff and then catch late flight into the rain clouds of the big smoke. As the taxi took me closer … Continue reading