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Tag Archives: leadership

Meeting sign

Watch for Meeting Creep

It happens innocently, two people need to discuss something so the time gets booked, two others are invited to “keep them in the loop”, one more calls in remotely and before you know it you have “meeting creep” (like scope creep, but more sinister). Sure, meetings are invaluable–we connect, see…

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Happy New Year

This is Your Year to Create

Don’t ever think someone else is to blame. Every moment, every day, and every year we are given the keys to that instant and that outcome. And that’s exciting. The obligatory resolutions, “Must-Do’s”, “Will-Do’s”, and “To-Do’s” are filling note pads as we approach 2011. And I’m a big believer in…

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starbucks

Prove You Value the Customer

It’s my third time to the same coffee shop this week and, just like last time, they act like they’ve never seen me before. I’m not asking for a lot — just treat me like you value my business. I remember when the first Starbucks opened in North Vancouver (the…

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Hold office hours

What are the biggest conflict when it comes to ambitious managers? Answer: too many interruptions and wanting to get work done. More specifically, managers want time to: coach staff, review progress, plan ahead, complete work, and just to think. Part of the blame goes to outdated ‘open door’ policies, but…

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Protected: Kelowna Airport Administration-Notes from Dec. 3, 2010

There is no excerpt because this is a protected post.

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