I’m really enjoying Tony Hsieh’s book Delivering Happiness about his meteoric build of Zappos.com (www.zappos.com) to a $1B+ company in just 10 years and eventual sale to Amazon in 2010. Not only is this a wild ride of a young entrepreneur putting it all on the line to build the…
You are waiting for the computer to reboot and you are tapping your fingers in frustration. You just flipped through three magazines at the dentist’s office and read none of them. You have twenty minutes before a meeting starts and have no clue how to use the time. Are you…
What are the biggest conflict when it comes to ambitious managers? Answer: too many interruptions and wanting to get work done. More specifically, managers want time to: coach staff, review progress, plan ahead, complete work, and just to think. Part of the blame goes to outdated ‘open door’ policies, but…
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In a workshop today the conversation came up about bad habits. “I know I’m a perfectionist,” one of the store managers admitted to me on our walk after lunch. “But even though I know I need to change I can’t – I can’t stand seeing things not done right!” she…