There’s nothing worse than the email that starts with “We have to talk….”. It’s natural that getting feedback ranks with other fun events like flu shots and trips to the dentist. It’s simple; nobody wants to be told they screwed up. But what if receiving feedback was something you were…
In a keynote last week I was telling the story about our first facsimile machine. It was so big that it was delivered on a dolly to our Granville Island office. This new wonder of technology and communications even had it’s own table. And, like a Skinner experiment, we leaped…
I’ve been doing a lot of thinking lately about success. I need to. I only have so many hours to work with and I’m frankly tired of working hard at my business. I also have loads of interests in my life that I love spending time on, like: my gals,…
I just sent off a new program description for a very cool youth program that I have been asked to speak at and I wanted to share some it with you. This is deceivingly simple, so bear with me as I go through this. Advertisers and sales people want us…
Here are two words that are spending a lot of time in my sentences lately: ‘efficient’ and ‘effective’—and they’re very different. When we become more efficient we get better and faster at something like responding to our email, scheduling, or filling in forms. But, when we become more effective we…