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Tag Archives: customer service

starbucks

Prove You Value the Customer

It’s my third time to the same coffee shop this week and, just like last time, they act like they’ve never seen me before. I’m not asking for a lot — just treat me like you value my business. I remember when the first Starbucks opened in North Vancouver (the…

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My new book – cover design (getting close)

It’s been a year in the making and I am within days of saying manyana to my book as it heads across the country to get printed. I didn’t realize how much effort the cover would be. I started with my rough ideas on paper, then created some different draft…

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Signs that appeal to our intelligence

I was driving down a pot-hole riddled road heading toward the bungy jump site outside Nanaimo, BC when I saw this sign. I love the brilliance of this! They took something that is an annoyance and turned it into a positive message about controlling your speed. Maybe we would pay…

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break-bad-habits

Changing that bad habit

In a workshop today the conversation came up about bad habits. “I know I’m a perfectionist,” one of the store managers admitted to me on our walk after lunch. “But even though I know I need to change I can’t – I can’t stand seeing things not done right!” she…

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surgery12-e1277231519423

Taking that one last check

It couldn’t have happened at a worse time. It was day three of a four day, eight presentation road trip with one day to go. I had wrapped up a wonderful morning keynote at the Growing Rural Tourism conference in Camrose, Alberta to an enthusiastic audience, flown back to Kelowna…

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