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Tag Archives: clients

pinnocio1

Are You Totally Honest?

Are you honest? We all had it drilled into us as kids – Tell the truth. Honesty is the best medicine. Never lie. And we are honest-kind of. We tell our clients the truth, sort of. We tell our husband/wife/partner the truth, mostly. We tell our kids the truth, usually….

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starbucks

Prove You Value the Customer

It’s my third time to the same coffee shop this week and, just like last time, they act like they’ve never seen me before. I’m not asking for a lot — just treat me like you value my business. I remember when the first Starbucks opened in North Vancouver (the…

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How’s that story doing?

I was presenting my time management course Reclaiming the Clock yesterday to a wonderful group and one theme kept coming up “This is all great, but…”. The excuses for not trying new ways to get a grip on their time ranged from: “When a customer comes in we have to…

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Airely

Embrace your irrational side

I’m reading Dan Ariely’s latest book the upside of irrationality. This is a fascinating collection of his behavioral studies first in Israel and later at Duke University on the irrational side of human behavior. Sprinkled throughout the book are very personal reflections on the struggles he went through recovering from…

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Unapologetically Mundane Sticker

Honor the Mundane

It happens every day. The mundane, boring, humdrum and ordinary tasks that don’t belong in the life of a successful person like you. Shouldn’t your rise to success mean you never have to pay another bill or take out the garbage? Think again, you’re human and everyone has to put…

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