You’ve done it before and (sorry to say) you will do it again. You procrastinated—even though you swore you wouldn’t. Maybe it was the three sales calls, the lunch time workout, or writing the next chapter in your book. Whatever … Continue reading
At some time, or another, we have all tried time management techniques. You know the routine: make a list, prioritize, start with the most important task. All good stuff—until it doesn’t work. And then we are left with a To-Do … Continue reading
This week I presented at Diversicare’s annual CQI* staff conference in Ontario. The theme was the Wizard of Oz (complete with three meter-high talking wizard head with strobes and smoke machines). When I heard that the organizers wanted me to … Continue reading
I know many speakers that won’t like this – but it’s true. Whether you are teaching, coaching, writing advice, or giving the speech of your life nothing trumps a change in behavior. If you don’t motivate, nudge, or instruct the … Continue reading
I just finished my last coaching call following my breakthrough Experts Intensive program in Vancouver last July. I offered a post-program coaching call to all the participants – 30 entrepreneurs took me up on the offer. Experts Intensive is for … Continue reading
I don’t teach customer service training, as I once did. But I still have a high appreciation of service well delivered – and a distaste for service that misses the mark. This week, my family and I were returning from … Continue reading
You are more creative than you know. One insight can lead to a new sale, one question can reduce staff errors and one new strategy can open a new market and new revenues. The problem is that most of these … Continue reading
I have worked with many small business owners that have loads of talent and great products, but don’t have loads of sales. The reality is that (assuming you have a valuable product or service) there are always people with a … Continue reading
If you want to reach for greater heights in work and life you need to stretch yourself (see my blog posting “R is for Risk”.) But, in the end, nothing happens without a little urgency. Don’t get me wrong—I’m a … Continue reading
People are always asking me what cool gadget am I using to be more effective. So I thought I would list some of the best tech. solutions I have been using in 2011 and will keep using into ’12. Let … Continue reading